Event & Travel Rules

When should I register?

Registration is open between 9 March – 22 March 2026. The sooner you register, the better we can help you start your Smiling Stars journey, so please complete your registration as soon as you can.

How many people can attend the event with me?

Who can I bring to the event as my guest?

Can I nominate someone else to attend in my place?

Can I bring my children with me?

How many bedrooms will be allocated to me?

Do I need a visa to attend the event?

Is my flight to Dubai covered by Shell?

Can I select a particular flight?

Can I arrange a flight stopover or open-jaw ticket?

Can I upgrade my ticket?

Can I extend my stay in Dubai or arrive earlier than the program?

How do I arrange flights for my extended stay?

I need to change my flight. What should I do?

My name is spelt incorrectly on my flight ticket. What should I do?

Will I be offered lounge access during transit?

What if I need a hotel during transit?

What happens if I miss my flight?

When will I arrive in Dubai?

Will Shell provide a vehicle transfer to my departure airport?

Will I be met at the airport in Dubai?

Will Shell arrange transfers for me in Dubai?

How do I make a payment for any additional costs?

Do I have to pay for my hotel room?

Which category room will I be allocated?

Are there arrangements for hotel accommodation if I extend my stay?

What language will the event be in?

Is attendance at the Business Forum compulsory?

Is there any free time for me to explore Dubai during the event?

Do I have to attend a Leisure Activity?

What is the dress code?

Are there any health and safety recommendations for the location?

Do I need any vaccinations before travelling?

I have a special dietary, medical or accessibility requirement.

Do I need to have travel insurance?